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Deployment guide for Webex App for Virtual Desktop Infrastructure (VDI) - Cisco.

 

The app on the Microsoft Store is not supported. A connection broker is software that creates connections to hosted virtual desktops. A connection broker performs a number of tasks including the following:. Validating the username and providing a connection for the user. Allowing the user to connect to a specific virtual desktop. If you want users to use virtual backgrounds, you must meet the virtual background requirements.

We support bit and bit architectures for the following Windows versions:. CPU performance affects the maximum video resolution. These hardware specifications are only guidelines for the expected resolutions. Other factors can affect video resolution. VMWare Horizon client version 8. VMware Horizon client version 8. SP Because of this third-party integration, you must contact IGEL for technical support.

See the software download page to get a copy of the OS installation package. Because of this third-party integration, you must contact Dell for technical support. For more information, see the Dell Wyse ThinOS documentation for your supported release; the "Supported packages" section of their release notes mentions the version of the Webex VDI plugin that's supported. Because of this third-party integration, you must contact 10ZiG for technical support. For more information, see the 10ZiG page for your specific thin client.

Because of this third-party integration, you must contact Stratodesk for technical support. The minimum hardware requirements for thin clients are as follows:. Memory: 2GB of memory, with at least 1GB free for operating system use. Storage: 2GB or more of internal storage for installation. If the graphics card is not recognized, limited-performance VESA mode can be used. Networking: A recognized wired or wireless network adapter. USB: HP recommends 2. The following system properties enable using basic eLux RP 6 features.

Intel Core 2 Duo or later processors on any of the following Apple hardware:. Monterey While we support backwards compatibility, as outlined in the release notes , we recommend that you use the latest versions of the install builds wherever possible. VDI users typically do not have admin control over their machine and the plugin does not require admin privileges. However, if your users require Outlook integration, you must register the office integration.

See Details about headset support for more information. To integrate a supported calling service and Webex Meetings, you must follow configuration steps in the documentation for those solutions. Choose an option and then use the documentation that is linked in that section. The document contains an overview of the service, prerequisites, and deployment steps. To support this feature, make sure you've configured your Unified CM calling deployment correctly.

Additionally, make sure the following VDI configuration is in place so that offloading to meetings is supported: Full-featured meetings requirements. Log in to Save Content. PDF - Complete Book 3. Updated: November 2, Before you begin Install your Citrix or VMware software. Step 2 Click Next.

Step 3 Review and accept the license agreement. Step 4 Click Install. Step 5 Click Yes on the pop-up dialog box to permit the installation. Step 6 Click Finish to complete the plugin installation. Step 2 Select the Ubuntu installer and download the file. Step 3 From the Downloads folder, extract the. Step 4 Double-click the. Step 5 Enter you user name and password and click Authenticate. After the system reboots, the newly-installed upgrade is ready to use. Unzip the package to extract the file.

Select the eLux file from Devices. Edit the. Note The name of the package must match the name in the local data base. Step 3 To select the name of the package click the dots… near Configuration. Step 4 Select the Firmware tab and from the drop-down option select the Image file. Important The system restarts multiple times during this process. Step 6 Click Execute. WebView2 is required for proper operation of Webex. See User preferences for more information.

Users may be in a Citrix environment and not have the thin client installed or the virtual channel is disconnected.

We support this scenario with fallback to a non-virtual Webex App installation. In this mode, the app shows a warning that the quality of video may be affected. Once the virtual channel is connected, the app can change to VDI mode. Use this table to understand the different installation combinations and how they affect media optimization for Unified CM, Webex Calling, and calls on Webex App.

The roaming database contains all user credentials and preferences, encrypted using AES As a VDI customer, you should always back up the above folder, so that user credentials and preferences are maintained across VDI sessions.

Users access the Webex App through a virtualized Windows environment. Walk through the deployment steps in the Azure admin portal to create the host pool, virtual machines, and related settings. A host pool is a collection of VMs that offer a similar service.

Azure indicates when the virtual environment is ready. For specific deployment steps, see the Microsoft documentation on getting started with AVD.

This setting applies across your organization, unlike the installation parameters which affect your deployment at the server level. If you're unable to install the VDI plugin for your users, walk them through these steps on their thin client devices. If you're running a bit or bit environment with VMware, make sure you download and install the VDI client that matches the VMware environment. Webex App needs to be installed on your central HVD environment.

Double-click the msi file that you downloaded. To complete the installation, click Finish. Optional If you or users are manually installing the two plugins for full featured meettings, follow the steps in Install Webex Meetings VDI plugin on thin client systems.

You can find the version numbers on the download page. Webex Meetings VDI as a standalone plugin is released every month, but this bundled plugin installer is release bimonthly. Double-click the exe file that you downloaded.

Read the welcome screen, which covers the plugin versions that are included in the installer, and then click Next. For Webex App to function properly for your users, you must use the official thin client plugin from the download site. To confirm, the Health Check shows a connected status for the Virtual Channel.

Create an image for the thin clients. On the thin client, install the Webex App VDI plugin; enter your password at the authentication prompt. After you click Install, the Ubuntu Software Center locates and installs the dependency libraries, and then installs the Webex App Client.

Deploy the image to the thin clients. For more information about how to create an image or how to update the thin client, see the Elias documentation available from the Unicon website. Under the registry, enable the vdciscoteams parameter. Because of this third-party integration, you must contact Dell for technical support.

For more information, see the Dell Wyse ThinOS documentation for your supported release; the "Supported packages" section of their release notes mentions the version of the Webex VDI plugin that's supported. See the software download page to get a copy of the OS installation package.

Because of this third-party integration, you must contact 10ZiG for technical support. For more information, see the 10ZiG page for your specific thin client. For Webex App to function properly for your users and be optimized for VDI, you must use the thin client build. For full featured meetings with Webex App , you or your users must either install the bundled VDI plugin or the two separate VDI plugins on a thin client.

You cannot use the bundled VDI plugin package on Linux thin clients. For Linux, you must install the separate VDI plugins. Install only the Webex app in the HVD environment.

No other apps are required.